Le 14 décembre 2020, le Conseil de Surveillance de Solutions30 a annoncé avoir requis les services de deux cabinets d’auditeurs indépendants pour effectuer des travaux d’investigation au regard des allégations dont la Société faisait l’objet. Le Conseil de Surveillance a sélectionné Deloitte et Didier Kling Expertise & Conseil pour conduire l’ensemble des investigations et des analyses nécessaires, et émettre un avis en toute indépendance.

Le cabinet Deloitte a été mandaté pour assurer la coordination des travaux d’investigation et réaliser des travaux dits Forensic sur les allégations. Le cabinet Didier Kling Expertise & Conseil a été engagé pour analyser attentivement les allégations en lien avec les thématiques comptables.

Sur les allégations les plus graves, les auditeurs indépendants indiquent très clairement et sans équivoque, selon les règles de leur profession :

« Nous n’avons pas identifié d’élément permettant de corroborer les allégations de blanchiment d’argent, en lien avec le crime organisé. »

Par soucis de transparence, le Conseil de Surveillance a choisi de mettre à disposition :
les conclusions de Deloitte
les conclusions de Didier Kling Expertise & Conseil.

Replay de la conférence téléphonique du 1er avril 2021 au sujet des résultats de l’investigation indépendante :

Précédemment, et face aux allégations portées à son encontre, Solutions30 avait choisi de répondre les questions soulevées lors de cette campagne de déstabilisation. Les réponses à ces questions restent disponibles ci-après.

To support the above statement, the anonymous author refers to press articles, a book and results of  Google searches concerning Mr Angelo Zito.

Solutions 30 highlights the following:

  • Mr Angelo Zito is a chartered professional accountant registered with the Order of Charter Professional Accounts of Luxembourg since 18 March 2003, and the Managing Partner of Fiduciaire du Kiem, a certified accounting firm. In Luxembourg persons are allowed to bear the title of chartered professional accountant only if they satisfy certain conditions, namely a good reputation, professional qualification and a clean criminal record.
  • Moreover, Mr Angelo Zito is a sworn expert for the Luxembourg Ministry of Justice as can be seen in the list of sworn experts for the Luxembourg Ministry of Justice:


  • Upon arrival in Luxembourg mid-2013, Solutions 30 began a working relationship with Fiduciaire du Kiem which lasted until the beginning of 2016. While Mr Zito, as general partner of this firm, was often a signatory of the documents produced, the working relationship was initiated and always maintained directly with a manager of the Fiduciaire du Kiem.
  • Given the importance of the accusations against Mr Zito, sources must be thoroughly verified.

In the pdf version of the Press Release dated 9 December 2020, the conclusion of a research carried out by an external independent expert is available in Italian. It reads:

As part of the research carried out and the results obtained, it emerged that Mr Zito appears to have been involved in judicial issues, which were subsequently resolved.

It is learned that these events occurred in Palermo in the years 1998/1999/2000, attributable to mafia-type association (under art. 416 bis of the C.P.) and from what is evident it is highly plausible that they could have resulted in charge of the same order of imprisonment, a condition favourably and definitively resolved in 2000 with an early acquittal sentence.

Several sources surveyed, further consultations and other research carried out do NOT highlight recent significant news; therefore, nothing else significant has emerged on Mr Zito’s account.” (free translation)

  • In the context of the recent allegations, we have further investigated the matter and as of December 14, 2020, confirmed that Mr. Zito has a clean criminal record.
  • From 2013 to 2015, we had business relashionships with Fiduciaire du Kiem. Mr. Zito signed the contract binding us, as a corporate officer. Mr. Leger was the company’s representative who was our designated point of contact.
  • As we already communicatied, Mr. Zito's controversial past was brought to our knowledge at the end of 2015 through media reports in Italy. As a consequence, we took the decision in April 2016 to cease all relationships with Mr. Zito and his companies and had no business with these businesses since then.
  • Solutions 30 has complied with its ethics commitments by ending all relashionship.
  • We are not in a position to comment Mr. Zito’s conviction in a court of law  nor the latter’s decision  to erase all convictions from his criminal record.
  • This experience has led us to more vigilance even when companies are well-established and licenced like Fiduciaire du Kiem, and to conduct background checks based on public informations available on companies and individuals.

  • As we already communicated, Mr. Zito's controversial past was brought to our knowledge at the end of 2015 through media reports in Italy. As a consequence, we took the decision in April 2016 to cease relationships with Mr. Zito and his companies the Fiduciaire du Kiem and the Fiduciaire Beaumanoir and had no business with these businesses since then.
  • Fiduciaire Beaumanoir was an auditor of Gias International.
  • The company’s mandate was terminated at Gias International AGM in April 2016  called to approve the 2015 financial statements. As you may know, the term of office of an auditor cannot be renewed during the fiscal year.
  • Records show that Mr. Libart also ceased his relationship with Fiduciaire Beaumanoir at the end of 2015.
  • Mr Libart was not an employee of Fiduciarie du Kiem but an independent accountant working as a subcontractor of Fiduciarie du Kiem.
  • Libart had all the necessary qualifications to be appointed as Gias International statutory auditor.
  • To our knowledge, Mr. Libart no longer has any relationship with Mr. Zito except a legal dispute.

Since its creation in 2003, Solutions 30 has always experienced a double-digit growth rate. The move to Luxembourg was no exception to this even though 2015 was one of the lowest yearly growth rates ever. Solutions 30 revenues growth was 25% in 2014 and 12% in 2015.

Transfer of headquarters to Luxembourg

In 2013, Solutions 30 decided to move its headquarters to Luxembourg, which was approved by its shareholders during the General Meeting held on 15 May 2013 and became effective on 1 September 2013.

To execute the transfer, Solutions 30 has collaborated with a certain number of professionals and in particular with M. Fabien Leger, an employee of the Fiduciaire du Kiem.

The work mostly involved:

  • dealing with the local administration and setting up the necessary legal structures.
  • managing the accounting and the payroll, that was very limited in the first years of operations in Luxembourg.

Moreover, in relation to the transfer of the registered office of Solutions 30 to Luxembourg in 2013, Fiduciaire du Kiem S.à.r.l offered to Solutions 30 a domiciliation of its registered office.

For the establishment of the new legal entities and for the sake of efficiency, Solutions 30 acquired for a small fee empty shell companies provided by the Fiduciaire du Kiem, which (as explained above) is a normal market practice. Some of these companies, including Telima Inpart Srl and Telima Espana, were then closed (i) as part of the restructuring process following the transfer of Solutions 30 SE to Luxembourg, or (ii) to initiate a reduction in the number of legal entities.

In 2015, one of Solutions 30 managers came across the name of Mr. Zito in some Italian newspaper. This triggered the decision by Solutions 30 to stop working with Fiduciaire du Kiem. Mr. Leger was informed of this decision and its reasons.

Mr. Leger decided also to cease its relationship with Mr. Zito and left the Fiduciaire du Kiem at the end of 2015 with his wife Laura, both employed by the Fiduciaire du Kiem at the time.

Solutions 30 continued to collaborate with Mr. and Mrs. Leger in the following years, first when they joined Rutsaert Legal and then when they founded their company, LF Business Solutions SA.

LF Business Solutions SA assisted in the establishment of Soft Solutions in 2017 and Tech Solutions in 2019, two patent boxes fully owned by Solutions 30 SE, holding software assets and IT intellectual property.

The statement on page 9 of the Report: “However the Angelo Zito connections remain via LF Business Solutions Sa and Mathilux Sarl whose directors Fabien Leger and Laura Leger (husband and wife) are former associates of Angelo Zito.” Is therefore a non-sense.

The Report focuses on Brand 30 S.à r.l. and WW Brand S.à r.l. and states that “The pattern of transfers using UK shells and subsequently closing down companies is consistent with money laundering”.

As explained above, Solutions 30 acquired for a small fee empty shell companies provided by the Fiduciaire du Kiem to operate the transfer of Solutions 30 headquarters to Luxembourg. Brand 30 S.à r.l. and WW Brand S.à r.l. made no exception to this. Solutions 30 does not know why these companies were initially registered in the UK and who is Paul Kythreotis.

Contrary to what is stated in the report, since Brand 30 S.à r.l. and WW Brand S.à r.l. are 100% owned by Solutions 30 SE, their subsidiaries and themselves are correctly 100% consolidated in the Group’s consolidated financial statements.

The anonymous author refers then to amounts of the statutory accounts of WW Brand S.à r.l. and Brand 30 S.à r.l. and claims that since such entities own only 26% of most entities, the receivables between WW Brand S.à r.l., Brand 30 S.à r.l.  and their subentities should not appear in the balance sheet. This statement is wrong: receivables should be booked in the statutory accounts regardless of the shareholding in the respective subsidiaries.

These two subsidiaries have concluded licensing agreements with the operational companies of the Group granting them the right to use the intellectual property they own, which is again fully compliant with market practice especially with respect to IP tool box regimes. Brand 30 S.à r.l. and WW Brand S.à r.l. invoice a fee to the operational companies at arm’s length conditions for the utilization of their trademarks. The €38m receivables mentioned by the Report are therefore related to these intercompany invoices; their amount results from several years of invoices. Inter-company payments between Group-owned entities are not made on a regular basis, as such payments have no impact on the consolidated Group cash flows. In the given example, if Brand 30 S.à r.l. and WW Brand S.à r.l.  get paid all outstanding receivables by the other Group’s subsidiaries, then the receivables balance of Brand 30 S.à r.l. and WW Brand S.à r.l.  would decrease. However, at the consolidated Group level, there would be no impact on trade receivables or trade payables or cash - given that payment would be made from another fully consolidated Group entity.

The transfer of a company within the E.U is subject to legal aspects related to social and company law and requires adequate preparation. The first steps started in the last quarter of 2012. Before entering into a contract with the Fiduciaire du Kiem and during this preparatory phase, we defined a planning which notably included the creation by the chartered accountant of the necessary legal entities.

Brand30 was thus created as a shell company specifically for Solutions 30 and we purchased it as planned in the last quarter of 2013 for €12,500, equal to the paid-in capital. No other information between the creation and the purchase is available to us.

This shell company had neither deferred tax assets nor deferred tax liabilities.

We made a contribution in kind to this company corresponding to the shares of other companies in the Group.

In these above 3 statements of the Report, the author aims to create a suspicion around Gias International  S.à r.l. (‘’Gias’’), the personal holding of Mr. Gianbeppi Fortis and the main shareholder of Solutions 30 SE.

Regarding the first allegation mentioned above, the management contract between Gias and Solutions 30 SE was signed on 1 September 2013 while Gias was in the process of incorporation. This is allowed by law not only in Luxembourg but in most European countries (Luxembourg law of 23 November 1972 concerning the “sociétés en formation”).

The author uses misleading short-cuts and fails to mention some important steps in the constitution of Gias thus creating a distorted story. The following section details the creation of Gias and specifies the related timeline.

  • Gias was created by Aelsion Investissement S.A., a company linked to Fiduciaire du Kiem in 2013. On 26 November 2013, Aelsion sold to Mr. Fortis its shares of Gias thus making Mr Fortis sole shareholder of Gias.
  • The price paid for Gias at the time was equivalent to the price of its share capital plus a fee.
  • During the Extraordinary General Meeting of Gias, held on 17 December 2013, Gianbeppi Fortis contributed to Gias all his shares of Federol, his French personal holding, thus generating a capital increase, and received newly created shares of Gias in return.
  • At that time, and contrary to what is written in the Report, Federol continued to exist as a fully owned subsidiary of Gias.
  • During the Annual General Meeting of 26 April 2016, Fiduciaire Beaumanoir was dismissed as auditor of Gias with retroactive effect to 1 January 2016. This happened after discovering the articles concerning Mr. Zito, as explained in section 1 above. Then Mathilux S.àr.l. was nominated the auditor.
  • Contrary to what is said in the Report, Mathilux S.àr.l. is a company owned by Mr. Louis Libart, chartered accountant who collaborated with the Fiduciaire du Kiem in the past but terminated this cooperation at the end of 2015 similar to Mr. and Mrs. Leger.
  • Gias and Solutions 30 continued the collaboration with Mr. Libart after he left Fiduciaire du Kiem as per above.
  • On 4 July 2017 Gias absorbed the assets of Federol which in consequence ceased to exist. This is fully aligned with what is written in the prospectus of the Company. This operation was declared to the AMF on 7 July 2017: https://www.solutions30.com/wpcontent/uploads/2019/01/GF-07-07-2017.pdf

Finally, the Report questions a company called Pugal. Pugal is a fully owned, transparent subsidiary of Gias, used as a private investment vehicle. Pugal being a 100% subsidiary of Gias and a private investment vehicle of Mr. Fortis with no direct connection to Solutions 30 it did not seem material for Mr. Gianbeppi Fortis to report this mandate.

Solutions 30 has been running offshore and nearshore back-office sites, in Eastern Europe and other countries, for the past 15 years.

When launching Balkans Shared Services (‘’BSS’’) in 2019, Solutions 30’s goal was to have one unique company collecting all Group needs for back-office and call centre activities and dispatching the work to the most appropriate subsidiary or subcontractor, depending on skills and resources availability. The objective was to better benchmark the performance and the costs of the services provided by operational subsidiaries and subcontractors across Europe. BSS would have also centralised the reporting and payments for all these activities.

Romania was initially chosen because of its local infrastructures, the availability of skilled people, reasonable cost, and because Solutions 30 had already launched a back-office center in this country.

Solutions 30 started to work in Romania in 2013 with a local partner, in order to ensure back-office activities for its Italian subsidiary.  On 14 January 2016, at the request of its main client, the Group  created Solutions 30 Eastern Europe S.r.l. (‘’S30EE’’) as fully owned subsidiary. Because Solutions 30 aims at subcontracting back-office activities, it gradually withdrew from this entity until it held indirectly only 19% in S30EE in 2018 and nothing as of today. The rationale behind this gradual withdrawal corresponds to the Group’s strategy not to have direct employees in offshore locations whenever possible. S30EE shares were acquired by an historical partner of the Group for its Italian back-office activities, Salmo Services.

When launching BSS, Solutions 30 naturally relied on the local team of S30EE. They advised buying a dormant company in order to simplify the administrative procedures. “Luxury Appearel Balicans Srl”, mentioned by the anonymous author of the Report, was the previous name of the shell company acquired for a small fee. Solutions 30 was not involved in any activity of this company prior to its acquisition.

BSS was bought at a price equivalent to its share capital plus a small fee.

The legal documentation, in particular the SPA and the articles of association of BSS and other notarial deeds, complies with what is written in the 2019 half-year and annual reports, i.e. that Solutions 30 SE was a 100% shareholder of BSS at the time, which was a dormant company purchased in June 2019.

Solutions 30 encountered operational and administrative difficulties soon after the start of the project in 2019, in particular Mr Iyed Masmoudi, appointed Managing Director, had to be physically present with a local translator each time he had to carry out local administrative formalities. The Group initially suspended the activity and then when in the first half of 2020 travelling became very complicated, Solutions 30 took the decision to stop it completely.

Deregistration was made on 23 June  2020: https://lege5.ro/Firma/balkans-shared-services-srl-38831457 and accordingly reported in the HY report (page 16): https://www.solutions30.com/wp-content/uploads/2020/09/2020-Interim-Report.pdf

In the course of the deregistering process, Solutions 30 noticed that the local trade register did not reflect properly the executed legal documentation in its possession. This issue was investigated with the help of local lawyers mandated to apply appropriate changes.

The individuals indicated in the local trade register as alleged shareholders at that time are actually the head of Solutions 30 back-office operations in North Africa (Mohamed Iyed Masmoudi), who has been working with the Group for many years, and an individual (Sandra-Lina-Maria Serban) working locally for the company. Both have no intention to claim their ownership of BSS, and Solutions 30 is therefore convinced that there is no intentional wrongdoing behind these administrative errors.

Solutions 30 has no direct relationships with the other alleged shareholders and Directors of BSS, mentioned in the Report. For the sake of completeness, Mr. Cusiac is an employee of S30EE.

It is important to highlight that the financial contribution of Balkans Shared Services is insignificant; this entity was a pure cost centre not invoicing any external clients, it has not been operational in 2020 and its financials of 2019 are not material for the Group.

As a final remark, it is important to note that there are hundreds of companies registered at the same address of BSS, (see below a non-exhaustive list). where several companies not connected to each other are domiciliated. Solutions 30 has no knowledge of, nor any relationship with, a company called Gold Cash & Pay Network Srl mentioned by the anonymous author of the Report.





















Because it is not a company controlled by the Group, Solutions 30 Ukraine has never been consolidated.

Solutions 30 Ukraine was created by a business partner in anticipation of Solutions 30’s entrance into the Polish market, which occurred at the end of 2019, with the objective of providing call centre/scheduling/back office activities for the Group’s Polish operations. Contrary to what is stated in the Report, a number of Ukrainians in the region bordering Poland speak Polish.

The Solutions 30 Group has never had any legal entity in the Philippines and has never claimed to have had field services or back office operations there.

The Group is only working with a supplier based in Manilla, called EastVantage, which provides IT development services to the Group. Solutions 30 has detached one of its managers locally to manage the liaison between the local development team and Solutions 30’s project managers.

As an introduction to the section related to Solutions 30 operations in Germany, the Report states “We first question why its German business is based in Stuttgart and two surrounding villages of Weinheim and Leinzell and supported by 40 employees in Greece and 16 in Poland.”

Solutions 30 operates in the region of Stuttgart (Baden Württemberg) with a network of more than 400 technicians from 3 main locations in Weinheim, Leinzell and Ludwigsburg. The support functions are performed from 2 remote German speaking centers located in Poland and Greece. This structure corresponds to the Group’s usual organization as described before.

Later, the Report states: “No mention of Solutions 30 Operations in Greece are mentioned in the annual report”.

Solutions 30 Operations GmbH owns 100% of VoCo, a German speaking center located in Greece where about 40 operators provide support services from remote to the German Filed technicians.

VoCo is mentioned in the 2017 and 2018 Lux Gaap financial statements that are available on the Group’s website and in the 2020 Prospectus. Because VoCo is a dedicated cost center that is not material for the Group and that is only invoicing its mother company in Germany, it is not consolidated in the financial Statements; the costs are included as if the company was a supplier invoicing the Group. This information has been fully disclosed to Solutions 30’s Group auditors.


DBS is a fully owned subsidiary of the Group, that purchased the assets of a small service provider called B&F, based in Aalen (Baden Wurttemberg) on 11 September 2013.

The author of the Report makes a gross error by mistranslating the legal documentation.

Digital Business Solutions GmbH (DBS) financials are available on the German Trade Register: https://www.unternehmensregister.de/

The 2016 financials are available in German. The bottom of the document summarises the intragroup loans of DBS with its parent company. At the bottom of the page the document reads “gezeichnet Gianbeppi Fortis”, which means “signed by Gianbeppi Fortis”. The author of the Report has incorrectly translated the word “gezeichnet” with “drawn” instead of “signed”. As the English verb “drawn” can indicate a withdrawal of money, the author wrongly concludes that Mr Gianbeppi Fortis has withdrawn money from DBS which obviously was not the case.

While highlighting the complete non-sense and overall approximation of this work, this gross error questions the reliability of the whole document, the deontology of its author and above all clearly establishes the clear intention to produce a highly detrimental document against the Company.

DBS was eventually fully integrated with the rest of the regional activities of the Group and is now being liquidated in order to simplify the local organization. For the sake of completeness, please note that the filing for the liquidation of DBS was done on 08/05/2018. The liquidation has not been pronounced yet. The filings were adjusted in March 2020 in relation to administrative settlements that remained to be addressed.

Worldlink GmbH is a small subcontractor of Vodafone Germany in which Solutions 30 took a 20% stake on 13 July 2018, total amount paid to the seller Mr. Midrowsky, was a symbolic 1EUR due to the poor financial situation of the company. There was therefore no cash paid to Mr. Midrowsky.

Solutions 30 does not know Primacom and its founder.

As the company had little interest for the Group at this moment of time, Solutions 30 only took a 20% financial participation into Worldlink with 2 other shareholders among which Aurore Invest. Solutions 30 granted loans to Worldlink in order to finance different attempts of turnaround. As the managing directors of Worldlink did not manage to appoint the appropriate management team to operate the turnaround of the company, Solutions 30 took the decision in 2020 to take the control over the operations and acquire 100% of Worldlink through its German subsidiary, Solutions 30 Holding GmbH. The minority shareholders are being bought out for a total aggregate amount of 45.375 EUR.

Solutions 30 has never hidden its relationships with Mr Leger, a respected professional, who, as stated above, is not any more an employee of the Fiduciaire du Kiem since the end of 2015.

The recognition of badwill has been addressed many times and detailed during the 2019 Capital Markets Day (see the video of the replay starting at 55 minutes).

The anonymous author lacks the effort to analyse and understand standard accounting principles and more particularly the treatment of badwill therein. Solutions 30 fully complies with IFRS standard accounting principles. On top of this, the Group’s main financial aggregates (Adjusted EBITDA and Adjusted EBIT) are adjusted to exclude the effect of the recognition of badwill and goodwill when asserting the Group’s operational profitability.

Accounting principles of badwill:

Negative goodwill (=badwill) arises from the acquisition of assets (companies) at prices below their fair value. Consolidating a newly acquired company requires the calculation of the fair value of the assets and liabilities acquired and in particular of the customer relations, which are part of intangible assets. Such customer relations valuation may generate a negative goodwill (i.e. a badwill) and accordingly increment the intangible assets in the balance-sheet. Once recognised, customer relations are amortised.

The valuation of customer relations is based on discounted cash flows generated by the main contracts acquired. The difference between the fair value of the assets and liabilities recognised and the purchase price is the negative goodwill (i.e. badwill) and is booked as a profit once the company has been acquired.

The valuation of assets, e.g. customer relationships, is performed according to industry standards. The results of this exercise are part of the financials of the company and therefore audited.

Goodwill/badwill accounting (equally resulting from acquisitions) has two impacts on the income statement:

  • Negative goodwill (i.e. badwill) arising from customer relations is recognised as a non-recurring income, with a positive impact on profit before tax.
  • Amortisation of customer relations generates an expense, with a negative impact on profit before tax.

Acquisition price rationale:

Solutions 30 is a large player in a very fragmented market, and as such is a natural consolidator, buying small regional companies. When the Group acquires small independent competitors, the target is often introduced to Solutions 30 by one of its clients (for example a telecom operator seeking to reduce the number of contractors it works with). As part of the acquisition, new contract terms and the extension of services are negotiated. Solutions 30 has the resources to deliver these additional volumes, whereas the acquired company on a standalone basis does not.

On a general note, when small regional companies operating in the market of Solutions 30 are acquired by a larger and more structured company:

  • The regional company benefits from IT tools and operational processes helping them to increase profitability;
  • The regional company can develop economies of scale, reduce travel time of their technicians and therefore improve margins;
  • The existing clients are often willing to increase the volumes of activity outsourced to the regional company once owned by a financially stronger company.

Solutions 30 seldom enters competitive deals, which is an additional reason why the Group manages to acquire companies at favourable multiples.

Companies that Solutions 30 acquires are often family businesses. The owners know that they do not have the ability to scale up their business and find it increasingly difficult to compete for business in a consolidating market where very large clients (for example telecom operators) are actively reducing the number of suppliers. On the other hand, once owned by Solutions 30 and integrated in its operations, the acquired business increases (i) its profitability as a result of economies of scale and (ii) its chances to scale up because Solutions 30 is the reference supplier of several large clients.

The acquisitions that were done in 2019, and the resulting goodwill or badwill, are detailed in the note 3.3.1 of the 2019 annual report:

Regarding the acquisitions that generated a badwill, the reasons for the owners to sell these businesses are detailed below:

  • Sotranasa is a French regional company. Its owner was over 70, willing to ensure the continuity of his business. This acquisition was encouraged by one of the top customers who was (and still is) willing to reduce the number of its partners by having national, or European, partners rather than regional ones.
  • Byon: small company without the financial resources to invest in order to operate its contracts
  • Telekom Uslugi: sale of a non-strategic activities for the seller (Sprint)
  • CFC: owner was over 65, willing to ensure the continuity of his business

Note: there is a difference between the text and the table for Telekom Uslugi badwill. The EUR 18,000 difference is a typo due to FX rates in the calculation of the goodwill in Polish currency.

Francesco Serafini joined Hewlett Packard in 1981 as a young engineer and made all of his professional career within Hewlett Packard, serving in positions of increasing responsibility in both Europe and the USA.

In 2014 Hewlett Packard was charged for violating the Foreign Corrupt Practices Act of 1977. https://www.justice.gov/sites/default/files/criminal-fraud/legacy/2014/04/09/hp-russia-information.pdf. Hewlett Packard was incriminated to have made improper payments between 2000 and 2007 to win and retain a large project with the Russian government.

Mr. Francesco Serafini was employed between 1999 and 2001 by Hewlett Packard in the USA and came back to Europe in the middle of 2001 as country manager of Italy :


In the following years, Mr Serafini took additional responsibilities for Hewlett Packard in Europe, becoming in 2003 Senior VP Enterprise EMEA and in 2005 Managing Director EMEA:


It is important to note that in 2001, Hewlett Packard had about 50,000 employees in Europe, this number increasing above 100,000 in the following years.

Mr. Francesco Serafini has never been involved in the activities being the object of the investigation and has never been questioned or investigated on such matter.

Mr. Francesco Serafini retired from Hewlett Packard at the end of 2011 retaining until 2013 a non-executive board position, at the request of Hewlett Packard, in Mphasis, a Bangalore based subsidiary of Hewlett Packard specialized in IT outsourcing.

In 2010, just before retiring from Hewlett Packard, Mr. Francesco Serafini acquired a distressed yacht manufacturer (https://www.dominatoryachts.com/en) having its shipyard in Fano, Italy, the hometown of Mr. Serafini. He decided to pursue this investment to support the local workers and the local banks that had financed the manufacturer.

As explained before, the Group’s customers tend to encourage market consolidation in order to reduce the number of their partners. When acquiring a company, the Group may take a minority stake prior to taking full control of the company. This is a common way of controlling the risk linked to any acquisition.

In Italy, the Group’s main activity is related to IT, still today, while the Telecom segment should start growing in 2021. Solutions 30 operates a pan-European maintenance contract with HP. This contract covers France, Benelux, Spain and Italy.

Mixnet in Italy and Rexion in Spain were both acquired by Solutions 30 with the aim of consolidating the market and becoming a reference partner of Hewlett Packard in Europe. The press releases issued at the acquisition of Mixnet in Italy and Rexion in Spain give more background on these acquisitions. The activity of both companies is field IT and digital support services, core business of Solutions 30:

Mixnet : https://www.lerevenu.com/breves/solutions-30-renforce-sa-presence-en-italie-en-acquerant-la-societe-mixnet-partenaire

Rexion : http://www.globenewswire.com/news-release/2015/11/18/1608917/0/en/SOLUTIONS-30-gains-Hewlett-Packard-s-IT-and-digital-support-in-Spain-and-Portugal.html

Right after commenting on Mixnet and Rexion, the Report mentions Autronic, Connectica and CPCP. These acquisitions are totally unrelated to HP. The Report questions the change in the consolidation methods for these subsidiaries.

  • Autronic:

The report argues that the goodwill is wrongly maintained in the books of Solutions 30 SE in 2017:

The Report alleges that « Also in Spain a few months after buy Rexion, they also bought 50% of Autronic, which they initially was proportionally consolidated in the first year but then equity accounted in the second year but Solutions 30 SE still kept the goodwill on balance sheet, why and how is what we ask. »

The above statement is not correct:

  • The change in consolidation method resulting from the decrease of the Group’s shareholding in Autronic (May 2017) does not lead to the derecognition of the goodwill initially recognized, neither in Lux GAAP and nor in IFRS.
  • In 2017, although not required in Lux Gaap, the Group was already performing yearly impairment tests with the assistance of an independent expert (Big4 Company) at country level, Spain representing one cash generating unit, integrating both Autronic and the other Spanish legal entities. In FY17, as stated in the independent report, the forecasts used for the impairment tests included a decrease in revenue related to the deconsolidation of Autronic and a lower growth rate than the other countries. Moreover, even though Autronic lost the Vodafone contract, Solutions 30 managed to keep a working relationship with Vodafone Spain and to develop good relationships with other clients. Since the recoverable amount (economic value) calculated by the independent expert for Spain exceeded the carrying value (value of assets in the balance sheet), there were no needs to impair.

In 2019, Autronic was merged into Solutions 30 Iberia with the aim to reduce the number of legal entities in Spain.

  • Connectica: Solutions 30 Netherlands BV holds a 48% stake in Connectica Groep. This information is presented in the financial statements of Solutions 30 Netherlands BV and therefore included in the Group financial statements.

In the Lux GAAP financial statements, the company was not consolidated because it was not significant; the value of the shares is presented as a financial asset.

In the IFRS financial statements, the company is consolidated using the equity method; the value of the shares is presented on the line “Investment in associates”. There is little chance that Solutions 30 increases its stake in this company that does not meet initial expectations.

  • CPCP

As stated in Solutions 30 2019 annual report, “48% ownership stake in CPCP was held between January 1 and August 1, 2018, which was consolidated using the equity method [in compliance with Luxembourg GAAP]. Solutions 30 had an option to increase its stake in CPCP, which it has not exercised pending the results of the restructuring operations to be carried out within this loss-making company. Contrary to Luxembourg GAAP, under IFRS, this call option requires that CPCP be fully consolidated - even before taking over operational control - starting on the date that the transition to IFRS was made, i.e. January 1, 2018. This accounting adjustment had the effect of adding €15.8 million to the Group’s 2018 revenue. CPCP has been fully consolidated since August 1, 2018”, thus as per the above mentioned IFRS requirement  The full consolidation of this company into the IFRS Group’s financial statements as well as the associated audit diligence did not reveal any fraud, contrary to insidious suggestions made by the Report.

Then, the Report focuses on the partnership signed with DXC in 2018. The Report states that “the agreement was not a joint statement with DXC and was materially misleading. Rather than a nation-wide agreement it was in reality a small carve out of employees predominately in Bari Italy”. Solutions 30 hereby confirms that each time any company is mentioned in one of its press releases, the mentioned company, whether it is a client or a partner, has read and approved the press release prior to its distribution. This was the case of this press release, which states in the first paragraph: “SOLUTIONS 30 Italia, leader in Solutions for New Technologies and Smart Devices, achieves today a strategic agreement with DXC Technology Italia, a service-sector company born from the merger of CSC and the Enterprise Services business of Hewlett-Packard, to provide local services for digital solutions.” The agreement involved taking over employees in Bari and Milan and covered both field services and remote solutions, for the whole country.

Here is a summary of the DXC deal and the contribution of Mr. Serafini in this transaction:

  1. 2017 - Beginning of discussion with DXC regarding the potential outsourcing of field services and remote assistance activities.
  1. January 2018 – As the negotiations were on track, creation of two companies (Business Solutions Italy (‘’BSI’’) and Business Remote Solutions Italy (‘’BRSI”)) to prepare the transfer of the employees and the signature of the contract. Shareholders: Solutions 30 (90%) and F2LINVEST (10%).

DXC is the result of the merger of Hewlett Packard Enterprises and CSC. Mr. Francesco Serafini is a former well-respected executive of HP. DXC was very positive on the idea to have Mr. Francesco Serafini as a shareholder of BSI and BRSI, which he became by holding a 10% stake in these two companies through F2LINVEST. That clearly helped us close the deal.

  1. March 2018 - Signature of the outsourcing contract with DXC. Solutions 30 signed a service agreement with DXC Technology Italia to provide local field services in the IT market. This agreement included the transfer of some DXC employees to Solutions 30.

The activities that were outsourced to Solutions 30 consisted of:

  • IT field services activities.
  • IT remote assistance.

As stated in the press release announcing this agreement, two companies were created by Solutions 30 to operate this contract:

  • BSI to host IT field services activities.
  • BRSI Italia to host IT remote assistance.
  1. October 2019 - Decision to sell BSI and BRSI.

Solutions 30 decided to terminate the outsourcing contract it signed with DXC Technology in March 2018, deciding to focus its resources on markets with greater strategic potential and stronger operational leverage. Prior to selling both BSI and BRSI, it was necessary to acquire 100% of their shares and therefore to buy the stake held by F2LINVEST. For the sale of its shares, F2LINVEST received a total amount of €0.43 m, as stated in the note 17 of the 2019 consolidated financial statements.

  1. December 2019 - Sale of BSI and BRSI to Steel Telecom. The total proceeds of this sale were € 2.2m. At consolidated level, the capital gain stands at € 2.1. In the statutory accounts of Solutions 30 Italia Srl, the capital gain stands at €1.5m, as it excludes the equity that was injected into this company by Solutions 30 Italia Srl.

The sale of DXC is detailed in the 2019 annual report in two different sections:

  1. In the Corporate Governance section “Assessment of the independence of members of the Supervisory Board”, it says “The situation of Mr. Francesco Serafini was carefully analyzed due to his position in F2LINVEST which held a minority stake of 10% in the capital of Business Solutions Italia Srl & Business Remote Solutions Italia Srl, two subsidiaries of SOLUTIONS 30. The Supervisory Board considered that the independence of Mr. Serafini could be confirmed, taking into account the following items: - Non-significant nature of this activity at Group level (0.9% of 2019 sales), - Limited operational role of Mr. Serafini. It is recalled that these subsidiaries were definitively sold on December 20, 2019 and that Mr. Serafini sold his stake in October 2019 (see Note 17 to the consolidated financial statements).”
  2. In the note 17 of the Consolidated financial statement, it says: “In 2019, the group acquired the shares in its Italian subsidiaries (10% stake) previously held by F2LINVEST, with Francesco Serafini as the agent, for a total of €0.43 million. The Italian companies Business Solutions and Business Remote Solutions were sold to Steel Telecom, whose agent is the spouse of a shareholder of GNS, in which Solutions 30 holds a 19% minority stake.”

The sole administrator of Steel Telecom is Mrs Deborah Gambacorta who is married to Mr. Federico Salmoiraghi. Solutions 30 has been working for several years with this family of entrepreneurs and their company Salmo Services, to whom it outsources some of the Group’s back-office activities, in Italy and in Eastern Europe. This family is involved with Solutions 30 in GNS, which oversees a low-margin gas meter deployment activity in Italy. Solutions 30 wanted to have a foothold in this market in case it would have evolved favourably but it never have and the Group never increased its stake due to lack of interest.

BSI and BRSI presented an opportunity for Steel Telecom to add an inshore backoffice center to its existing nearshore centers and the operation seemed the best option for all stakeholders.

In 2017, Solutions 30 had to operate a strategic move in order to develop further its presence on the French telecom market and develop an « end-to-end » offer while the Fiber activity was accelerating. Investing into CPCP Telecom was part of this strategy. This acquisition was the largest M&A operation conducted by the Group at that time and proved to be a success generating significant value for our shareholders. Thanks to the acquisition of CPCP, Solutions 30 has accelerated its growth in the last years and tapped into important growth opportunities for the coming years.

  • Between 2016 and 2019, CPCP Telecom doubled its revenue from €40m to €80m
  • In 2019, the “end-to-end” offer developed within CPCP generated a revenue of €137m

In 2017, CPCP Telecom had a low profitability and the company was highly dependent on large contracts which could possibly not be renewed in 2018, in a context of concentration of the field services providers working with large telecom operators. In this situation, Solutions 30 decided to take a minority stake into the company and kept the opportunity to exit if the client contracts were not renewed in 2018.

In June 2017, Solutions 30 therefore acquired 48% of the shares of the Company and signed with the Seller a share purchase agreement including a clause where in July 2018 :

  • Solutions 30 had the obligation to increase its participation up to 100% if the contracts were renewed and revenue reached a certain threshold;
  • the former owner had the obligation to buy back all the shares sold in 2017 if the conditions mentioned above were not reached.

In the intermediary period between June 2017 and July 2018, as there was uncertainty on the future shareholding of the company, it was decided that both Solutions 30 and the Seller would own less than 50% of the shares and that the management of the company was regulated. This is why Aurore Invest took a 3% share in the company (for an amount of €450k) and Fabien Leger was appointed Chairman of the Board and managed the company during this period.

In July 2018, since the sustainability of the business was secured, Solutions 30 increased its stake in the company. According to the terms of the SPA, Solutions 30 therefore acquired 25% of the shares from the Seller and the 3% stake of Aurore Invest in July 2018, and the remaining 24% shares from the owner in July 2019.

Solutions 30 paid 526 586 euros for the acquisition of the 3% stake in CPCP Telecom held by Aurore Invest, which represents 3% of the total acquisition price of CPCP Telecom, excluding acquisition costs. Contrary to what is alleged, the capital gain for Aurore Invest was not €474k but €76k.

CPCP was acquired by the French subsidiary Telima Frepart. As stated in the FY19 statutory financial statements of Telima Frepart, the total amount paid for the acquisition of CPCP is 21,3 M€. The statutory accounts of Telima Frepart are prepared in French GAAP. According to these standards, the value of the acquired shares includes the consideration paid to the sellers as well as all the acquisition costs.

Please note that in the IFRS consolidated financial statements, the acquisition costs are not included in the value of the shares but are considered as operating costs. In the IFRS consolidated balance sheet, the value of the CPCP shares is €17m.

The discrepancy is therefore related to all these acquisition costs.

These acquisition costs are composed of:

  • a success fee on the initial transaction for €0.9m ;
  • a success fee of €3.3m related to the performance of the company after a transition period based on:
    • the fact that the business and competitiveness of the company remained intact,
    • employees remained on board
    • adequate resources were allocated to the development of the company
    • the industrial strategy of the company continued to be implemented
    • New operating processes aimed at improving the quality of the service delivered and the financial performance were implemented

During the transition period (between the moment Solutions 30 took a minority stake and the moment it took the majority), since in one scenario the seller could have bought back the company, it was not possible for Solutions 30 to implement directly all its operational processes. Such fee covered also the costs necessary to achieve the target performance.

  • The €15m capital gain has no relationship with the sale of DXC. This capital gain is a revaluation at fair value of the shares of its Belgian subsidiary Janssens Group when the company was taken over on 1 June 2018. This item is presented on the line “Gain on disposal of investments” in the statement of comprehensive income of FY2018 and detailed in the note 6.2 of the consolidated financial statements 2019. More details about this operation are provided in the note 3.3.2 :  “On June 1, 2018, the group increased its stake in Janssens Group to 70%, having previously held 50% of shares. Until that date, the company was accounted for in the group’s financial statements using the equity method. The recognition of the fair value of the group’s stake at the time of acquisition generated a revaluation gain of €15.6 million.”
  • In other words, from 1 January 2018 until 31 May 2018, Janssens Group was consolidated using the equity method under IFRS. From 1 June 2018, the Janssens Group has been fully consolidated into the Group accounts. This change in consolidation method is accounted for as the sale of Janssens Group on 31 May 2018 and the acquisition of Janssens group on 1 June 2018, which generated a gain of €15.6 million.

The anonymous author may have missed that this booking only applies in IFRS where Janssens Group is consolidated according to the equity method until May 31, 2018 (vs. proportional consolidation in Lux Gaap).

To be noted that Solutions 30 moved to its new office at 3, rue de la Reine on 1 July 2019.

Solutions 30 declares that it does not know Volga Group and that this company is not present at its address at 3, rue de la Reine, Luxembourg.

On internet one can find traces of Volga Group having indeed an address at 3, rue de la Reine, Luxembourg (https://www.treasury.gov/press-center/press-releases/Pages/jl2369.aspx), but such articles are dated 2014.

By researching Volga Group on the Luxembourg Register of Commerce and Companies, the reader will find several companies named Volga, but none of them is located 3, rue de la Reine, Luxembourg.

The author of the Report should have at least verified his information in the Luxembourg Register of Commerce and Companies before jumping into conclusions and insinuating false accusations.

This has been addressed before in the paragraph related to S30EE (as defined above). As Salmo Services acquired the remaining shares of S30EE, renaming this company would make sense.  As of today, the local Romanian trade register still provides for a name and the legal form of Solutions 30 Eastern Europe Srl (the corporate form of Sarl as mentioned in the Report is not a reference to a Romanian company).

The founder of CFC Italia Srl, Mr. Francesco Paolo Leggio was born in Corleone on 18/12/1953. He left Corleone and studied Mathematics at the University of Palermo, where he graduated with honors in March 1978. The same year he accepted a position as a teacher of Mathematics at state schools in the province of Milan where he has been permanently residing ever since. Mr. Leggio was a teacher until 1981, when he was hired by IBM Italy. He worked at IBM until 1986 and then as an IBM agent at Zagaglia Srl, a business consulting company. In 1990, Mr. Leggio resumed working as a mathematics teacher in various state schools in the province of Milan. In 1994 he then founded CFC Italia Srl together with a former colleague of IBM and became sole shareholder in 2004 having acquired his partner’s shares.

For the avoidance of doubt, it is worth noting that Luciano Leggio mentioned above was born in 1925. Also in Italy there are 627 families named Leggio (https://www.cognomix.it/mappe-dei-cognomi-italiani/LEGGIO) of which about half reside in Sicily and the rest in other Italian regions.

The mere fact that Mr. Francesco Paolo Leggio bears the same family name of a criminal ly does not make him a criminal in fact.

CFC registered revenue of €8.6m in 2017, €7.7m in 2018 and €4.5m in 2019. The decrease in revenue encouraged Mr Leggio to sell his company. Despite the Covid situation, revenue of CFC for the first 9 months of 2020 amounts to €4m. Thanks to the synergies with other Solutions 30 activities, the business outlook is positive, which is reflected in the registered badwill of €0.2m.

The Report alleges that “a contract was signed with Massano Srl for €120k per year. (…) Massano was placed under house arrest for 10 months given his involvement with embezzlement and fraud”.

In 2018, Solutions 30 approached Massano Srl, one of the few Italian companies certified as prime contractor of TIM. Mr. Giuseppe Massano, its owner, was investigated in 2016 for irregularities during its participation to a public tender offer and was placed under house arrest for 20 days. The case was closed in April 2020 with Mr. Massano paying a fine of 75.000 EUR.

The above can certainly not be classified as “embezzlement or fraud” as stated in the Report, but nevertheless Solutions 30 decided at the time not to take the risk of buying Massano Srl or its assets. The contract signed with Massano Srl consists of renting part of the assets of Massano Srl and in particular the branch operating as contractor of TIM and owner of the related mandatory certification.  In this way Solutions 30 has managed to become a certified prime contractor of TIM, participated in TIM’s tender offers and gained new business.

On page 43 of its prospectus Solutions 30 explains its business model and states “The Group has secured these volumes by signing numerous contracts with industry and service leaders such as Orange, Enedis and HP, primarily in the telecommunications and IT sectors.” The Group gives examples of customers in each of its main business segments. There is nothing unusual about it.

Solutions 30 is a fast-growing company, and it has drastically changed over the past 5 years going from 111M€ of revenues in 2014 to 682M€ of revenues in 2019.

In 2019, the Group’s governance had to adapt to the Group’s new dimension and in particular to the transfer of its shares to the regulated compartment of Euronext and to the Afep-Medef code. Over the past year, the governance was rejuvenated and strengthened.

The General Meeting held on Monday 27 May 2019 acknowledged the resignation of Mr Jean-Marie DESCARPENTRIES, born in 1936, who was the Chairman of the Supervisory Board and Mr. Jean MORISSON DE LA BASSETIERE, born in 1953. Mrs. Laurence Vanhee declared not to be able to allocate the required time to her board position and decided consequently to resign.

Mr. Descarpentries and Mr. Morisson had served as Supervisory Board members respectively since 16 September 2009 and 13 June 2005 and were not going to be considered independent any more by proxy advisors. The issue has already been highlighted by few investors.

The Supervisory Board currently consists of 6 fully independent members and has adopted Governance best practices. It is now assisted by 3 dedicated sub-committees, each acting within their specific areas of expertise (Nominations and Remuneration Committee, Audit Committee and Strategy Committee).

The Group Management Board has also changed over the past few years, as stated in the Group’s financial communication. The executive team who led the Group from its creation to the milestone of €500m of revenues was strengthened by the arrival of new managers, while 2 old ones resigned.

In April 2019, Mr. Olivier Raguin had to resign for personal reasons. The transcript of the “1Q 2020 results meeting” reports no mention to “money issues”. In July 2020 Mr. Karim Rachedi decided to take a step back as explained in a press release dated 20 July 2020.


Alexander Sator is an active investor in the technology sector and was an important investor in Telit Plc. He served as non-executive Director of Telit between end of 2010 and end of 2012, when he left due to the disagreement with the strategy of the company and sold its shares of Telit.

Oozi Cats, co-founder and CEO of Telit, led its flotation in 2005 and left in late 2017 after the company appointed a law firm to investigate his links to a US fugitive by the name of Uzi Katz. However we emphasize that these facts have nothing to do with Solutions 30.

This information in available in the company’s annual reports:

Page 6 of the 2010 annual report

Page 8 of the 2012 annual report

The Report states that « Solutions 30 main leading facility involves and off balance sheet pledge of the group's shares in Telima Frepart. This has been in place for at least the past several years. What we find unusual is the accounts of Telima Frepart make little sense, a future report, but initially we would like to simply draw attention to the most material error which is the subsidiary accounts presented for 2018 were exactly the same as for 2017. ln our view Solutions 30 should disclose who is the lender(s) and second to correct the errors and review the accounts carefully. »

Since 2017, the Group has contracted a structured credit loan with a club deal composed of major banks. As a guarantee for this structured credit facility, the Group signed an agreement to pledge shares, which is fully compliant with market practice. The disclosures related to the pledge of Group’s shares in Telima Frepart in the financial statements of both Solutions 30 SE and Telima Frepart are correct and exhaustive.

The statutory financial statements of Telima Frepart, the French subsidiary holding the shares of all the French subsidiaries, are prepared by Atriom, an independant accounting firm based in Paris (but not audited by Atriom as stated in the report). In the 2018 annual financial statements, one table in the annex related to the financials of all the subsidiaries was not updated. Although inconsequential on the balance sheet and Profit and Loss statement, corrective actions have been implemented.

In contradiction with the Report arguing that Solutions 30 has fictitious activities in French Guiana and Martinique, Solutions 30 confirms that in 2018, it won a contract covering several French regions, including French Guiana and Martinique.

Solutions 30 Guyane and Solutions 30 Martinique were incorporated in 2018 and operate mainly in the telecom business, providing maintenance and installation services for a very large account.

At the end of 2019, Solutions 30 Guyane and Solutions 30 Martinique had respectively 28 and 47 employees, several local subcontractors and generated revenue of €9.8 million.

The Report questions the domiciliation of both companies. Solutions 30 is a field services business and almost all employees work in the field. Therefore, there is no correlation between office space and number of employees. Moreover the Report erroneously states that the financial statements of Telima Frepart are audited by Atriom.

This is again a misstatement. Atriom is a chartered accountant providing services for the preparation of the financial statements and not the auditor of Telima Frepart.

PC 30 was created in the region of Paris, France, in October 2003 by Arnaud Lang and Farid Marouani and adopted a B2Cmodel addressing individuals needing assistance in the use of computers and Internet.

At the same time, Gianbeppi Fortis created Federol in the South of France with almost the same idea in mind but instead of addressing individuals, Gianbeppi wanted to address companies and build a B2B2C model. Soon after its inception, Federol signed a nationwide contract to support the clients of the telecom operator Alice. In order to best serve its customer, Federol was operating the contract in the South of France while subcontracting to PC30 its business in the North of France. Karim Rachedi was then the employee of PC30 in charge of operating this business.

In 2004, all 4 individuals decided to join forces. Federol contributed to PC30 the above contract and Federol remained Gianbeppi Fortis’s personal holding.

Later, respectively in 2007 and 2008 when PC30 started to get bigger, Arnaud Lang and Farid Marouani decided to leave PC30 and to start a new professional life. PC30 became Solutions 30.

We formally received the Report on 8 December 2020, this is when for the first time we were the addressees of the Report.

We had seen the report before this date. It seemed to be circulating without us knowing to what extent and who exactly had access to it. It had, at that time, no impact on the stock market. As soon as we received it, we informed the AMF and the CSSF, of course, but disseminating it publicly at that time would have given audience and credibility to accusations that we formally deny and that were brought by a source impossible to identify

  • M. Fortis did not know Mr. Zito before choosing to work with Fiduciaire du Kiem.
  • Upon arrival in Luxembourg mid-2013, Solutions 30 began a working relationship with Mr Leger, an employee of Fiduciaire du Kiem.
  • While Mr Zito, as general partner of Fiduciaire du Kiem, was often a signatory of the documents produced, the working relationship was initiated and always maintained directly with a manager of the Fiduciaire du Kiem, Mr. Leger.
  • Fortis only met Angelo Zito a few times between 2013 and 2015. The introduction was made by Mr. Leger, as Angelo Zito was his boss.
  • The collaboration with Fiduciaire du Kiem lasted until the beginning of 2016.

As soon as we saw the articles incriminating Mr. Zito, we approached Mr. Leger and discussed the matter. Mr. Leger decided also to cease its relationship with Mr. Zito and left the Fiduciaire du Kiem at the end of 2015 with his wife Laura, both employed by the Fiduciaire du Kiem at the time.

Given the professionalism and experience of Mr. Leger and the fact that he had nothing to do with Mr.Zito, being a mere employee of Fiduciaire du Kiem, Solutions 30 continued to collaborate with Mr. and Mrs. Leger in the following years, first when they joined Rutsaert Legal and then when they founded their company, LF Business Solutions S.A.

  • It is a normal market practice in Luxembourg and other jurisdictions; you can either (i) incorporate companies from scratch which implies a bit of a longer process engaging the lawyers and the notary and other formalities or (ii) purchase an empty shell company from a fiduciaire (accounting firm) for a small fee and start operating without bureaucratic delays which is a quick and straight forward approach which is legally permitted.
  • To operate the transfer of Solutions 30 headquarters to Luxembourg and for the establishment of the new legal entities, Solutions 30 acquired for a small fee empty shell companies provided by the Fiduciaire du Kiem. The price was equal to the paid in share capital and a small fee hence an immaterial amount.

NONE, the shell companies at the time of the acquisition, were empty and without any liabilities so no impact on the P&L and the balance sheet.

NO, as mentioned above, the shell companies at the time of the acquisition, were empty and without any liabilities.

  • It is related to two things: (i) the nature of our business and the way the company is organized – we remind everyone that we provide services with field technicians who are physically based in these countries and we hire them locally or we use local subcontractors and in a number of cases our clients require us to hire people locally and (ii) the additional acquisitions carried out over the years and it clearly added complexity
  • However, we have been in process of simplifying our structure chart and organization for some time now. It is a very lengthy process, and this is what we are doing now. As an example, (i) Spain - last year we reduced the number of entities from 6 to 2, (ii) France - recently for instance we merged 14 entities in France which simplified the structure in France etc.

Subcontractors’ selection process performed on regular basis with individual technicians and/or subcontracting companies:

  • Proof of business license, if applicable
  • Proof of registration number with the social security institution
  • excerpt from commercial register in case of a subcontracting company
  • registration number with the tax administration
  • Poof of the payment of social charges
  • Proof of compliance from health insurance / employer's liability and other applicable insurance
  • Proof of payment salary and charges, if applicable
  • In parallel we perform tests of technical skills of technicians etc.

As you now, we are being subject of a shortseller attack for the 2nd time and we think we took the right actions last year when it happened for the first time as we listened to the market, adopted several measures, including improved disclosure, and demonstrated our willingness to implement best practices.

We are doing everything in our power to restore confidence we are committed to enhance even more our governance namely we plan on continuing to apply the following:

  • Internal audit process in place together with creation of internal audit function;
  • Reduction of the number of legal entities – simplification of structure chart of the Group
  • best in class compliance processes and rules to be applied
  • frequent risk assessment exercises
  • management of control processes

  • Yes, we have already appointed one person on the executive committee of Solutions 30 to be dedicated to this task. He has a team working on all relevant processes which are being implemented within the Group.
  • We are currently in touch with most of the agencies and ESG rating agencies such as ISS, MSCI, ECOVADIS, SUSTAINALYTICS, GAIA, VIGEO. We are engaging in reviews and audits with them.
  • We mentioned several times in the past that we plan on publishing an extra-financial report next year.
  • Anyone can access our ESG presentation which includes our ESG roadmap:
  • https://www.solutions30.com/wp-content/uploads/2020/11/ESG-mod.pdf

We do not know.

Like most of you, looking at the content of the Report, it seems that (i) the author is not a native English speaker given a hectic form of writing in the Report and a numerous grammar mistakes, (ii) the author seems to speak and understand Italian, (iii) lack of transparency of this publication is damming.

Our IT system is rolled out in all geographies however not in all activities. It is a continuous work between implementing our system everywhere and acquiring new companies which have different systems in place. Therefore, we are working hard on standardization of our systems and processes and the presence of our IT platform across the Group.

We have a certain number of large clients and we are in touch with them on a daily basis. At the moment we have a very limited reaction from the clients, but we are obviously even closer to them today and we are paying a lot of attention to this aspect.

As of today, there is no impact on the business and no disruption is expected in this area. We had a very good quarter, Q4 is looking up as well and the opportunities we are seeing for 2021 look great.

It is an unfortunate moment to be a subject of such attack but at the same time we have never been in a better situation in terms of business outlook.

  • All members of the Supervisory Board of Solutions 30 are independent.
  • One of the sub-committees of the Supervisory Board is the Audit Committee.
  • All members of Solutions 30 Audit Committee are independent as previously communicated.
  • The tasks related to the anticorruption and fraud are within the responsibilities of and are handled by the Audit Committee of Solutions 30.
  • All compliance related matters are handled by either by finance or legal departments.
  • In addition to the compliance, we have in place strong processes of subcontractors’ verification and control.

  • 97% of group revenues are audited. The remaining 3% is covered by analytical review. This number is approved by the audit committee attached to the Supervisory Board.
  • Please note that the rules imposed by the Luxembourg Supervisory Authority (CSSF) are more demanding than international audit standards and entrust greater responsibility to the auditor of the consolidated accounts (EY Luxembourg) who guarantees the quality of the review procedures carried out by the auditors of the subsidiaries (whether they belong to the EY network or not).

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No, not for the moment. However, we will consider this option should the need arise, as we have the authorisation from the AGM to proceed.

Gianbeppi Fortis did not trade in any shares and has no intention to sell shares. Mr Rachedi has sold some shares in the course of last few months which is a publicly accessible information.

Due to the changes of the company and its ongoing transformation, Mr Rachedi decided to step down from the Management Board of the company however he continues supporting us on consultancy basis in various geographies given his commitment to the operational mission of the Company.

CFO has sold some shares at the beginning of October and the information is publicy available.

We have implemented a remuneration policy according to which the members of the Management Board are encouraged to invest in the Company’s shares.  Management Board member is expected to hold, after a period of four years after his or her first nomination, in total the equivalent of one time his or her ABS (annual base fee / salary) in year four and the CEO two times his or her ABS in year four (based on the effective share purchase price, or in the case of shares obtained through equity instruments, the market closing share price at the date of exercise).

As of June 30th, the Group has 6,800 direct employees, with most of them being field engineers. They are included in the wages.

In order to remain agile and flexible, we work with subcontractors who provide:

  • an additional workforce of approximately 5,000 field engineers.
  • approximately 1,500 outsourced back office operators.
  • All are included in the subcontractors costs.

0% of the team is off balance sheet.

Solutions 30 has a local subsidiary working with a Tunisian Group to operate its offshore activities in Tunisia. This Group is composed of 4 legal entities which operates through 7 locations in Tunis.

They operate support and back office activities (dispatch and planning, technical helpdesk for our technicians and user support helpdesk, IT development) for some of Solutions 30 subsidiaries located in France, Luxembourg, Portugal and formerly Romania.

No, I do not think “it’s fair to characterise a Tunisian running an Eastern Europe call centre operation as a strange fit”. In our company we do not include nationality, sex or colour of skin as criteria to judge if a person is a good fit for a job, we prefer to use professional skills as sole criteria.

As previously explained, the role of BSS was not to operate as a call centre but to act as a shared services centre dispatching all the Groups’ needs for call centre / back office activities to our different subsidiaries / subcontractors in all geographies. In other terms, BSS would receive a request from one of our operational companies and would find the best supplier to answer this request at the best price.

Over the past years, our local manager has proven his strong expertise on call-centres management and back-office operations, as he already supervises this activity in different countries. He is clearly one of the most qualified people in the group to decide which partner is the best fit to execute a type of task and at what price. He knows exactly how to run a service centre and how to manage a team and a process to meet the group’s expectations in terms of efficiency. This made the difference when appointing him to this position.

  • For the past 9 years, Telima Tunis, established in Tunisia, operated as a center of excellence supervising all the call centers’ activities for the French speaking countries. The mission of the employees of this subsidiary was to dispatch the work to the appropriate call centers, monitor their activity and benchmark the performance between the different service providers. At the beginning of 2019, a change in the tunisian law changed the status of « exporting companies » (« sociétés exportatrices»), preventing a Tunisian « exporting company » to invoice another Tunisian « exporting company ». In order to keep the benefits attached to this « exporting company » status, the tunisian subcontractors of the Group had to invoice directly a company outside of Tunisia, instead of Telima Tunis.
  • As the Group intended at this moment of time to set up such a center of excellence at Group level, decision was made to launch Balkans Shared Services (« BSS ») in 2019. Solutions 30’s goal was to have one unique company collecting all Group needs for back-office and call centre activities and dispatching the work to the most appropriate subsidiary or subcontractor, depending on skills and resources availability. The objective was to better benchmark the performance and the costs of the services provided by operational subsidiaries and subcontractors across Europe. BSS would have also centralised the reporting and payments for all these activities. Romania was initially chosen because of its local infrastructures, the availability of skilled people, reasonable cost, and because Solutions 30 had already launched a back-office center in this country.
    • Given the context explained above, the Tunisian subcontractors were the first call centers to operate through this platform and started to invoice BSS as from the creation of the subsidiary in June 2019 for the activity realised as from January 2019. But soon after the start of the project in 2019, Solutions 30 encountered operational and administrative difficulties, in particular Mr Iyed Masmoudi, appointed Managing Director, had to be physically present with a local translator each time he had to carry out local administrative formalities. The Group initially suspended the activity and then when in the first half of 2020 travelling became very complicated, Solutions 30 took the decision to stop it completely.

    From an accounting perspective, the financial contribution of BSS to the consolidated financial statements was therefore insignificant in 2019 and 2020 (no external revenue, marginal profit).

    From a cash flow perspective,

    • BSS received in 2019 a total amount of €1.950k from the Group companies using the services of the call centers.
    • BSS paid in 2019 a total amount of €1.238k to the call centers (subcontractors)
    • The remaining cash position of the company when the company was closed was €712k.
    • Given the administrative problems notably with the banks, Solutions 30 France paid directly the remaining amount due to subcontractors – instead of paying BSS - and closed its payables towards BSS.

    Finally, given the difficulties encountered with BSS, the Group set up his shared service center in Portugal in order to manage the performance of the call centers and manage the administrative tasks. There are currently more that 200 employees working in Portugal. Telima Tunis is still operating; there are 5 employees supervising the daily operations from the local subcontractors, under the control of Solutions 30 Portugal.